The one with true mercy fills hope even in the ones who are hopeless. When we see someone who is in need or who is totally negative, a case that is totally hopeless, there are a lot of feelings aroused within us. What we feel is pity or hatred, which are only negative feelings. Such negative thoughts don't help in anyway and the person remains as he is, unable to take any benefit from us. Instead of having pity or hatred we need to develop true mercy for others. To have mercy means to have good wishes with love - combined with hope for them. It is our hope that enables them to develop faith in themselves too. This is the method to bring progress even in the most hopeless case.
~ Brahma Kumaris, Mt Abu